These terms explain the general conditions for using our website and enquiring about or booking travel services.
For common travel questions, visit our FAQ. For information about personal data, please review our Privacy Policy.
These Terms & Conditions apply to your use of the My Vacation at Lanka website and to travel enquiries and services arranged through us. By using the website or proceeding with a booking, you acknowledge that you have read and understood these terms.
My Vacation at Lanka provides travel planning and arrangement services, including tailor-made itineraries, accommodation coordination, private transportation, excursions, activities and related travel experiences. Individual services may be supplied by independent hotels, transport providers, guides, activity operators and other third parties.
An enquiry or itinerary proposal is not a confirmed booking unless expressly confirmed by My Vacation at Lanka and any required payment has been received. Availability and prices may change until services are confirmed.
Quoted prices may depend on travel dates, availability, exchange rates, supplier pricing, room categories, vehicle requirements and selected experiences. Any applicable taxes, fees or supplier conditions will be communicated as part of the booking process.
Travellers are responsible for providing accurate names, passport information, travel dates, contact details, dietary requirements, medical or mobility considerations relevant to the arrangements, and any other information reasonably required to plan the trip.
Travellers are also responsible for holding valid passports, visas where required, travel insurance and any health or entry documentation applicable to their journey.
We will make reasonable efforts to accommodate requested changes. Changes after confirmation are subject to availability and the terms of the relevant suppliers. Additional costs may apply.
Cancellation conditions vary according to the services booked and the policies of hotels, transport companies, guides, activity providers and other suppliers. Any applicable cancellation charges will be communicated during the booking process.
Travel plans may be affected by weather, natural events, transport disruption, government restrictions, strikes, road conditions, operational changes or other circumstances beyond reasonable control. We will endeavour to assist with practical alternatives where possible, but additional supplier costs may apply.
Accommodation and experiences are subject to the policies of the relevant supplier. Photographs, descriptions and star classifications are provided for general guidance and may vary from the actual service or room allocated.
We aim to keep website information accurate and useful, but destination conditions, supplier offerings, prices and availability can change. Website content should not be treated as a guarantee that a particular service will be available at a particular time.
Unless otherwise stated, website text, branding, graphics and original materials are owned by or licensed to My Vacation at Lanka and may not be reproduced or commercially used without permission.
Personal information is handled in accordance with our Privacy Policy.
For questions about these terms, contact info@myvacationatlanka.com or WhatsApp +94 77 788 1218.
Important: These terms are general website and travel-service terms and should be reviewed for compliance with the laws and regulations applicable to your business and operating jurisdictions.